DELIVERY CHANNELS MCQ
Q.203. ATM are various types -
a) On site ATMs
b) Off site ATMs
c) Infi net ATM
d) Both (a) (b)
Q.204. Delivery channels in retail banking preferred by young and savy customer are -
(a) Nearest branch-extension counters-big size branch
(b) ATMs-Internet mobile banking
(c) Both (a) + (b)
(d) Do not incline to avail banking services
205. Which Delivery channels in retail banking is preferred by a conservation/pensioner/home sick customers?
a. ATMs/Internet banking
b. Mobile and internet banking
c. Nearest branch and extension counters
d. Distant big branches
Q.206. Reasons for direct channels preference by customers are-
(a) Branch tangibilises intangible service/direct contact with employees/better understanding due to communication with staff
(b) Physically seeing the brick and mortar branch/better explanation to customers by bank staff/layout and ambience of the branch enhance feel good factor
(c) Both (a) + (b)
(d) Human factor is absent
Q.207. Branch layout refers to -
(a) Arrangement of all physical components
(b) Provide maximum effectiveness and co-ordination
(c) Efficient and attractive ambience unit
(d) All above
Q.208. The ambience of the branch increases
a) Comfort factor
b) Status factor
c) Rescue from hot air outside
d) VIP treatment
Q209. Advantages of good branch layout are -
a. Efficiency intime benefit to internal communication effectiveness increases /provides comfortable and original work environment for morale booster
b. Image building minimising efficiencies for cost increase subdued
c. Both (a) + (b)
d. None
Q.210. The concept of counters with corporate colour scheme has replaced the traditionally counters, how?
(a) Total automation of branches and implementation of core banking solutions
(b) Single window concept
(c) Both (a) + (b)
(d) Modern delivery system has reached to rural and semi-urban branches
Q.211. Specialised branches are those branches which are called
a. Corporate/SSI/Agri. Finance/Personal Banking
b. One stop shop for all
c. Professional and business communities
d. Both (b) + (c)
Q.212. Personal banking branches are opened for
a) Wholesale customers
b) Retail banking customers
c) Professional and speedy turn around time
d) Provides services at home of customers
Q.213. Extension counters mean
e) Counters which are extended or increased in branches to give better service
f) Extension of branch to specified location for serving rspecified group
g) Counters which are allowed to provide services mainly in asset side
h) Counters which are allowed deal exclusively for the serving of corporate-employees only
Q.214. Remote delivery channel means
i) Electronic method channel
j) Remote area service providing
k) Banking to customers who are faroff 30 km.
l) Services provided to Adivasi Customers .
Q.215. On site automated teller machines mean -
m) Services at the branch premises
n) Services situated away from the branch premises
o) Cash dealing services provided at the site of the builders
p) Cash withdrawals done at distant places by putting cheque with ATM
Q.216. Off-Site ATMs mean -
q) ATMs designed to be situated away from the branches
r) ATMs situated within the premises of the branch
s) ATMs where it is compulsion for customers to visit the branch
t) ATM installed at places in the branch area to reduce the service cost.
Q.217. Off-Site-ATM customers have restrictions like
u) Use of ATMs by customers who are maintaining their accounts with that bank
v) No use of ATMs of other banks
w) Both (a) (b)
x) None
Q.218. Freedom in withdrawal of cash on use of any other bank's ATM are -
y) Withdrawal 5 times in a months without charges and cash
z) withdrawal 10,000 maximum per transaction
aa) Withdrawal 4 times free of charge and 20,000 maximum per transaction, in a calendar month
bb) No restrictions about number of transactions per month but amount can be 50,000 maximum per day cc) None of above
Q.219. The important components of an ATM are - dd) Card Reader/Cash dispenser/Key board
ee) Touch screen/Receipt printer/display unit
ff) \Cash withdrawal mode/balance enquiry mode gg) Both (a) + (b)
Q.220. While withdrawing cash from ATM card recognition is done by - hh) Card Reader
ii) Personal identification number jj) Card recognition
kk) Card holder
Q.221. ATM are operative through PIN if the serve are not entered correctly, then after when the card be confiscated?
ll) First attempt
mm) Two attempt nn) Three attempt
oo) Not confiscated at all
Q.222. ATMs cards are confiscated otherwise then putting incorrect PIN
pp) Reported Lost qq) Stolen
rr) Both (a) + (b)
ss) Other a or b only
Q.223. Uses of Mobile banking to customers are -
tt) Facility for use from anywhere/Instructions carried out by self option to pay utility- bills
uu) Transfer funds in any bank/facility for sending alerts for debits balance enquiries/shopping and paying
vv) Both (a) + (b)
ww)Some of (a) and some of (b)
Q.224. The benefits of mobile banking to banks -
xx) Most acceptable channel/cost effective composed to ATM/lesser transaction costs/tool to attract young and new generation
yy) Tool to attract young and next generation/lesser transaction costs compared to other channels/easy and cost acceptable situation compared to ATMs
zz) Cost effective as compared to Internet banking/anywhere and anytime banking/large number of active users of mobile numbering 54.86 crores
aaa) No benefit to banks on the contrary workload increase
Q.225. What major 5 services are provided under mobile banking to customer?
bbb) Fundstransfer in the same bank branches/bills payment/ corporate fund transfer/stop payment of cheques/request for loans
ccc) Statement of last 9 transactions/balance enquiry/fee payments/ request for cheque book/request for new account or fixed deposits
ddd) Airline-mobile ticketing/mobile recharge/temple donations/cheque status/hotlist debit cards eee) Some from (b) and some from (c)
Q.226. Procedure for registration for mobile banking services is done - fff) Customer to insert credit card and enter the PIN number/select
others menu option and select "mobile payment" on screen select "unmobile" and then select registration/give mobile
number and confirm for registration
ggg) Customer to insert debit-card and enter the debit card PIN number rest as in (a) above
hhh) Customer to insert ATM card, and enter the PIN number rest as in (a) above
(d) Customer to insert Smart card and enter the PIN number. Rest as in (a) above
Q.227. Full form of GPRS
iii) Great Packet Rational System jjj) General Packet Radio Service kkk) General Prior Release Service lll) Great Packet Radio Service
Q.228. The levels of banking services offered through Internet are - mmm) Basic Level Service
nnn) Simple Transactional Websites
ooo) Fully Transactional Websites
ppp) All above
Q.229. Basic Level service is the bank's websites which
(a) Disseminate information on product and service
(b) Submission of customer instructions and applications for different services
(c) Operate on their accounts for transfer/payment to/subscribing to products
(d) Banks which may not have any physical presence
Q.230. Fully transactional Websites mean
a. Customers may be allowed to operate on their accounts
b. Banks are allowed to operate on account transfer/payment of bills
c. Disseminate information on different services
d. Allow customers to submit their instructions, queries on their account balances
Q.231. Distinct features of internet banking is/are
(a) Could reach out to customers of different countries/new dimension to different kinds of risks/public domain not subject to control by any single authority
(b) Strategic risk of loss of business to those who do not respond in time/emerging of new form of competition with existing players/internet in a private domain and is subject to control by group of users
( c ) Internet may impact monetary policy when substitution of money done by e-cheque/digital signatures/digital coins. Cost of delivery of banking service is several times costlier to other modes
(d) Some of (a) and some of (b) features
Q.232. The retail banking services the services of (i) viewing recurring deposit and loan accounts (ii) payment of indirect and direct taxes and (iii) purchase of units of mutual funds is possible under -
(a) Mobile banking
(b) Phone banking
(c) Internet banking
(d) Core banking
Q.233. Who can not operate in internet banking accounts?
a) Individual and corporate customers
b) Proprietary concerns
c) Individuals account with joint operation
d) Partnership firm/society/association
Q.234. State the procedure for registering the internet banking-
a. Registration through website of bank/each individual possesses login ID/submission of form to branch for registration/generation of 4-digit PIN number
b. Online registration/individuals possesses login ID/gel ieration of 4-digit PIN number/customer should memorise the number
c. Customer having account in more than one branch they can register all the accounts by submitting forms to respective branches
d. Both (a) + (c)
Q.235. Virtual banking means
(a) Need for bank and mortar branch
(b) No need for brick and mortar branch
(c) Creates 3-dimensional environment on a computer
(d) Both (a) + (c)
Q.236. Advantages of e-banking
a. Any where and any time banking through wide area network (WAN)
b. Creates financial discipline by recording all transactions at lower the risk but higher security to customers
c. Enhance the cost to banking to the customers/online purchase of goods and services
d. Both (a) + (b)
Q. 237.Advantages to a banker are -
a) Competitive advantage/better customer relationship and retaining customers
b) Competitive advantage/better customer relationship and attracts new customers/unlimited network/risk of overdrawal by customers is eliminated
c) DoeS not reduce customers visit to branches/load on the branches reduced/bank's potentiality increases
d) Both (a) + (b)
Q. 238.Disadvantages of e-banking are
a)Low customer's acceptance due to psychological factors Higher cost of technology to bank, beyond the paying b)capacity of middle class customers/security threat from unauthorised accesses
c) Both (a) + (b)
d) Lack of preparedness on the part of banks and unawareness of changes
Q.239. Under ATM card, before the approval of a withdrawal transactions, what is last and final stage under system to be verified -
(a) Details of amounts to be withdrawn
(b) Cash withdrawal mode
(C) Sufficiency of funds in account
(d) Personal Identification Number
Q.240. In an ATM transaction, how the cardholder comes to know that how much amount has been debited to his/her account
a. Transaction receipt obtained
b. Display on Screen
c. Amount received in cash
d. Through the Passbook/Statement of account
Q.241. Can we get the cash from ATM, currency in the same denomination as requested?
a) Yes
b) No-since predetermined by the system
c) No-since highest denomination notes are inserted by banks only
d) Yes-in any denomination as requested
Q.242. Whether under ATM, the customer may know any other information, other than cash withdrawal?
a. None
b. Yes-order for new cheque book
c. Yes-for balance enquiry
d. All other services as given in the branch
Q.243. Point of sale terminals (POS) facilitate -
a) Payment through debit/credit cards at member establishments
b) Payment through debit cards only at on site ATMs
c) Payment through credit cards only at off site ATMs
d) A link between branches of the bank
Q.244. Which are the parties those involved in POS?
a. Payment company/master or visa card
b. Bank that owns POS/payment company/Master or visa card/Place where P05 located
c. Member establishment/Master or visa card/Owner of POS, bank
d. None of above
Q.245. For restricting the computer misuse, crimes, computer related offences, unlawful use of computers, which is the law available in India?
(a) Anti-money laundering Act, 2002
(b) Cyber Law Information Technology Act, 2002
(c) Negotiable Instrument Act, 1881
(d) Banker's Book evidence act
Q.246. Mobile banking works on -
a. SMS
b. GPRS
c. J2ME
d. All above
Q.247. Issues and problems of ATMs faced by banks -
a) Complaint prone due to breakdowns and cashout/reputation risk of banks
b) Negative publicity, due to breakdown irritations/inefficiency of banks in predicting withdrawal pattern
c) Both (a) (b)
d) Some of (a) and some of (b)
a) On site ATMs
b) Off site ATMs
c) Infi net ATM
d) Both (a) (b)
Q.204. Delivery channels in retail banking preferred by young and savy customer are -
(a) Nearest branch-extension counters-big size branch
(b) ATMs-Internet mobile banking
(c) Both (a) + (b)
(d) Do not incline to avail banking services
205. Which Delivery channels in retail banking is preferred by a conservation/pensioner/home sick customers?
a. ATMs/Internet banking
b. Mobile and internet banking
c. Nearest branch and extension counters
d. Distant big branches
Q.206. Reasons for direct channels preference by customers are-
(a) Branch tangibilises intangible service/direct contact with employees/better understanding due to communication with staff
(b) Physically seeing the brick and mortar branch/better explanation to customers by bank staff/layout and ambience of the branch enhance feel good factor
(c) Both (a) + (b)
(d) Human factor is absent
Q.207. Branch layout refers to -
(a) Arrangement of all physical components
(b) Provide maximum effectiveness and co-ordination
(c) Efficient and attractive ambience unit
(d) All above
Q.208. The ambience of the branch increases
a) Comfort factor
b) Status factor
c) Rescue from hot air outside
d) VIP treatment
Q209. Advantages of good branch layout are -
a. Efficiency intime benefit to internal communication effectiveness increases /provides comfortable and original work environment for morale booster
b. Image building minimising efficiencies for cost increase subdued
c. Both (a) + (b)
d. None
Q.210. The concept of counters with corporate colour scheme has replaced the traditionally counters, how?
(a) Total automation of branches and implementation of core banking solutions
(b) Single window concept
(c) Both (a) + (b)
(d) Modern delivery system has reached to rural and semi-urban branches
Q.211. Specialised branches are those branches which are called
a. Corporate/SSI/Agri. Finance/Personal Banking
b. One stop shop for all
c. Professional and business communities
d. Both (b) + (c)
Q.212. Personal banking branches are opened for
a) Wholesale customers
b) Retail banking customers
c) Professional and speedy turn around time
d) Provides services at home of customers
Q.213. Extension counters mean
e) Counters which are extended or increased in branches to give better service
f) Extension of branch to specified location for serving rspecified group
g) Counters which are allowed to provide services mainly in asset side
h) Counters which are allowed deal exclusively for the serving of corporate-employees only
Q.214. Remote delivery channel means
i) Electronic method channel
j) Remote area service providing
k) Banking to customers who are faroff 30 km.
l) Services provided to Adivasi Customers .
Q.215. On site automated teller machines mean -
m) Services at the branch premises
n) Services situated away from the branch premises
o) Cash dealing services provided at the site of the builders
p) Cash withdrawals done at distant places by putting cheque with ATM
Q.216. Off-Site ATMs mean -
q) ATMs designed to be situated away from the branches
r) ATMs situated within the premises of the branch
s) ATMs where it is compulsion for customers to visit the branch
t) ATM installed at places in the branch area to reduce the service cost.
Q.217. Off-Site-ATM customers have restrictions like
u) Use of ATMs by customers who are maintaining their accounts with that bank
v) No use of ATMs of other banks
w) Both (a) (b)
x) None
Q.218. Freedom in withdrawal of cash on use of any other bank's ATM are -
y) Withdrawal 5 times in a months without charges and cash
z) withdrawal 10,000 maximum per transaction
aa) Withdrawal 4 times free of charge and 20,000 maximum per transaction, in a calendar month
bb) No restrictions about number of transactions per month but amount can be 50,000 maximum per day cc) None of above
Q.219. The important components of an ATM are - dd) Card Reader/Cash dispenser/Key board
ee) Touch screen/Receipt printer/display unit
ff) \Cash withdrawal mode/balance enquiry mode gg) Both (a) + (b)
Q.220. While withdrawing cash from ATM card recognition is done by - hh) Card Reader
ii) Personal identification number jj) Card recognition
kk) Card holder
Q.221. ATM are operative through PIN if the serve are not entered correctly, then after when the card be confiscated?
ll) First attempt
mm) Two attempt nn) Three attempt
oo) Not confiscated at all
Q.222. ATMs cards are confiscated otherwise then putting incorrect PIN
pp) Reported Lost qq) Stolen
rr) Both (a) + (b)
ss) Other a or b only
Q.223. Uses of Mobile banking to customers are -
tt) Facility for use from anywhere/Instructions carried out by self option to pay utility- bills
uu) Transfer funds in any bank/facility for sending alerts for debits balance enquiries/shopping and paying
vv) Both (a) + (b)
ww)Some of (a) and some of (b)
Q.224. The benefits of mobile banking to banks -
xx) Most acceptable channel/cost effective composed to ATM/lesser transaction costs/tool to attract young and new generation
yy) Tool to attract young and next generation/lesser transaction costs compared to other channels/easy and cost acceptable situation compared to ATMs
zz) Cost effective as compared to Internet banking/anywhere and anytime banking/large number of active users of mobile numbering 54.86 crores
aaa) No benefit to banks on the contrary workload increase
Q.225. What major 5 services are provided under mobile banking to customer?
bbb) Fundstransfer in the same bank branches/bills payment/ corporate fund transfer/stop payment of cheques/request for loans
ccc) Statement of last 9 transactions/balance enquiry/fee payments/ request for cheque book/request for new account or fixed deposits
ddd) Airline-mobile ticketing/mobile recharge/temple donations/cheque status/hotlist debit cards eee) Some from (b) and some from (c)
Q.226. Procedure for registration for mobile banking services is done - fff) Customer to insert credit card and enter the PIN number/select
others menu option and select "mobile payment" on screen select "unmobile" and then select registration/give mobile
number and confirm for registration
ggg) Customer to insert debit-card and enter the debit card PIN number rest as in (a) above
hhh) Customer to insert ATM card, and enter the PIN number rest as in (a) above
(d) Customer to insert Smart card and enter the PIN number. Rest as in (a) above
Q.227. Full form of GPRS
iii) Great Packet Rational System jjj) General Packet Radio Service kkk) General Prior Release Service lll) Great Packet Radio Service
Q.228. The levels of banking services offered through Internet are - mmm) Basic Level Service
nnn) Simple Transactional Websites
ooo) Fully Transactional Websites
ppp) All above
Q.229. Basic Level service is the bank's websites which
(a) Disseminate information on product and service
(b) Submission of customer instructions and applications for different services
(c) Operate on their accounts for transfer/payment to/subscribing to products
(d) Banks which may not have any physical presence
Q.230. Fully transactional Websites mean
a. Customers may be allowed to operate on their accounts
b. Banks are allowed to operate on account transfer/payment of bills
c. Disseminate information on different services
d. Allow customers to submit their instructions, queries on their account balances
Q.231. Distinct features of internet banking is/are
(a) Could reach out to customers of different countries/new dimension to different kinds of risks/public domain not subject to control by any single authority
(b) Strategic risk of loss of business to those who do not respond in time/emerging of new form of competition with existing players/internet in a private domain and is subject to control by group of users
( c ) Internet may impact monetary policy when substitution of money done by e-cheque/digital signatures/digital coins. Cost of delivery of banking service is several times costlier to other modes
(d) Some of (a) and some of (b) features
Q.232. The retail banking services the services of (i) viewing recurring deposit and loan accounts (ii) payment of indirect and direct taxes and (iii) purchase of units of mutual funds is possible under -
(a) Mobile banking
(b) Phone banking
(c) Internet banking
(d) Core banking
Q.233. Who can not operate in internet banking accounts?
a) Individual and corporate customers
b) Proprietary concerns
c) Individuals account with joint operation
d) Partnership firm/society/association
Q.234. State the procedure for registering the internet banking-
a. Registration through website of bank/each individual possesses login ID/submission of form to branch for registration/generation of 4-digit PIN number
b. Online registration/individuals possesses login ID/gel ieration of 4-digit PIN number/customer should memorise the number
c. Customer having account in more than one branch they can register all the accounts by submitting forms to respective branches
d. Both (a) + (c)
Q.235. Virtual banking means
(a) Need for bank and mortar branch
(b) No need for brick and mortar branch
(c) Creates 3-dimensional environment on a computer
(d) Both (a) + (c)
Q.236. Advantages of e-banking
a. Any where and any time banking through wide area network (WAN)
b. Creates financial discipline by recording all transactions at lower the risk but higher security to customers
c. Enhance the cost to banking to the customers/online purchase of goods and services
d. Both (a) + (b)
Q. 237.Advantages to a banker are -
a) Competitive advantage/better customer relationship and retaining customers
b) Competitive advantage/better customer relationship and attracts new customers/unlimited network/risk of overdrawal by customers is eliminated
c) DoeS not reduce customers visit to branches/load on the branches reduced/bank's potentiality increases
d) Both (a) + (b)
Q. 238.Disadvantages of e-banking are
a)Low customer's acceptance due to psychological factors Higher cost of technology to bank, beyond the paying b)capacity of middle class customers/security threat from unauthorised accesses
c) Both (a) + (b)
d) Lack of preparedness on the part of banks and unawareness of changes
Q.239. Under ATM card, before the approval of a withdrawal transactions, what is last and final stage under system to be verified -
(a) Details of amounts to be withdrawn
(b) Cash withdrawal mode
(C) Sufficiency of funds in account
(d) Personal Identification Number
Q.240. In an ATM transaction, how the cardholder comes to know that how much amount has been debited to his/her account
a. Transaction receipt obtained
b. Display on Screen
c. Amount received in cash
d. Through the Passbook/Statement of account
Q.241. Can we get the cash from ATM, currency in the same denomination as requested?
a) Yes
b) No-since predetermined by the system
c) No-since highest denomination notes are inserted by banks only
d) Yes-in any denomination as requested
Q.242. Whether under ATM, the customer may know any other information, other than cash withdrawal?
a. None
b. Yes-order for new cheque book
c. Yes-for balance enquiry
d. All other services as given in the branch
Q.243. Point of sale terminals (POS) facilitate -
a) Payment through debit/credit cards at member establishments
b) Payment through debit cards only at on site ATMs
c) Payment through credit cards only at off site ATMs
d) A link between branches of the bank
Q.244. Which are the parties those involved in POS?
a. Payment company/master or visa card
b. Bank that owns POS/payment company/Master or visa card/Place where P05 located
c. Member establishment/Master or visa card/Owner of POS, bank
d. None of above
Q.245. For restricting the computer misuse, crimes, computer related offences, unlawful use of computers, which is the law available in India?
(a) Anti-money laundering Act, 2002
(b) Cyber Law Information Technology Act, 2002
(c) Negotiable Instrument Act, 1881
(d) Banker's Book evidence act
Q.246. Mobile banking works on -
a. SMS
b. GPRS
c. J2ME
d. All above
Q.247. Issues and problems of ATMs faced by banks -
a) Complaint prone due to breakdowns and cashout/reputation risk of banks
b) Negative publicity, due to breakdown irritations/inefficiency of banks in predicting withdrawal pattern
c) Both (a) (b)
d) Some of (a) and some of (b)
ANSWER-
|
203
|
D
|
204
|
B
|
205
|
C
|
206
|
C
|
207
|
D
|
208
|
A
|
209
|
A
|
210
|
C
|
211
|
A
|
212
|
B
|
|
213
|
B
|
214
|
A
|
215
|
A
|
216
|
A
|
217
|
D
|
218
|
A
|
219
|
D
|
220
|
B
|
221
|
C
|
222
|
D
|
|
223
|
C
|
224
|
A
|
225
|
A
|
226
|
A
|
227
|
B
|
228
|
D
|
229
|
A
|
230
|
A
|
231
|
A
|
232
|
C
|
|
233
|
C
|
234
|
D
|
235
|
D
|
236
|
D
|
237
|
D
|
238
|
C
|
239
|
C
|
240
|
A
|
241
|
B
|
242
|
C
|
|
243
|
A
|
244
|
B
|
245
|
B
|
246
|
B
|
247
|
C
|
|
|
|
|
|
|
|
|
|
|
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